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An analysis of Employee Assistance P...

Snyder, Todd S.

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An analysis of Employee Assistance Program client demographics, presenting problems and outcomes at an internal/external EAP.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	An analysis of Employee Assistance Program client demographics, presenting problems and outcomes at an internal/external EAP./
Author:	Snyder, Todd S.
Description:	121 p.
Notes:	Source: Dissertation Abstracts International, Volume: 65-12, Section: B, page: 6699.
Contained By:	Dissertation Abstracts International65-12B.
Subject:	Health Sciences, Mental Health. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3158895
ISBN:	9780496921614

An analysis of Employee Assistance Program client demographics, presenting problems and outcomes at an internal/external EAP.
Snyder, Todd S.

An analysis of Employee Assistance Program client demographics, presenting problems and outcomes at an internal/external EAP. - 121 p.

Source: Dissertation Abstracts International, Volume: 65-12, Section: B, page: 6699.

Thesis (Ed.D.)--Argosy University/Sarasota, 2004.

This study examined the differences among client demographics, self-reported presenting problems, and service outcomes of adult employee clients at a broad-brush internal/external EAP. Ninety-five subjects were randomly selected from among active and inactive client records. Demographic and presenting problem data was gathered from two proprietary forms and a ten-item outcome questionnaire was used to interview subjects via telephone to gather quantitative and qualitative service outcome data.

ISBN: 9780496921614Subjects--Topical Terms:

1017693
Health Sciences, Mental Health.

An analysis of Employee Assistance Program client demographics, presenting problems and outcomes at an internal/external EAP.
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100 1 $a Snyder, Todd S. $3 1685104
245 1 3 $a An analysis of Employee Assistance Program client demographics, presenting problems and outcomes at an internal/external EAP.
300 $a 121 p.
500 $a Source: Dissertation Abstracts International, Volume: 65-12, Section: B, page: 6699.
500 $a Chair: Jim Reynolds.
502 $a Thesis (Ed.D.)--Argosy University/Sarasota, 2004.
520 $a This study examined the differences among client demographics, self-reported presenting problems, and service outcomes of adult employee clients at a broad-brush internal/external EAP. Ninety-five subjects were randomly selected from among active and inactive client records. Demographic and presenting problem data was gathered from two proprietary forms and a ten-item outcome questionnaire was used to interview subjects via telephone to gather quantitative and qualitative service outcome data.
520 $a Four measures from the outcome questionnaire were used to assess the subjects' opinions of the EAP Overall satisfaction, degree of problem resolution, assistance effectiveness, and likelihood of returning to the EAP in the future were assessed. Results indicated that subjects were very satisfied with the services provided by the EAP.
520 $a Inferential analyses assessed the relationship between presenting problem and the subjects' opinions about the EAP in various subgroups of the sample: (a) industry of employment, (b) age group, and (c) gender. Results indicated there were no significant relationships between presenting problem and opinions about the EAP in any subgroup. An additional analysis determined there was also no difference in satisfaction between clients who were referred outside of the EAP for services and those who were not.
520 $a Qualitative responses from the outcome questionnaire were clustered and reported for "what worked," "what did not work," and "recommendations for improvement." Common clusters were found for all three topics, including feedback about Counselor, Counseling/Intervention, and Convenience. Follow-up was a cluster unique to "recommendations for improvement."
520 $a Implications for EAP practice and programming were discussed. Recommendations for EAPs, EAP professionals, and for future research were provided.
590 $a School code: 1398.
650 4 $a Health Sciences, Mental Health. $3 1017693
650 4 $a Psychology, Clinical. $3 524864
650 4 $a Psychology, Industrial. $3 520063
690 $a 0347
690 $a 0622
690 $a 0624
710 2 $a Argosy University/Sarasota. $3 1026417
773 0 $t Dissertation Abstracts International $g 65-12B.
790 1 0 $a Reynolds, Jim, $e advisor
790 $a 1398
791 $a Ed.D.
792 $a 2004
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3158895