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Reference face-to-face -- Special patrons and questions -- Cultural differences -- Live online: chat, push, and co-browsing -- Short bursts: tweets, text, and the next big thing -- Asynchronous reference -- Your abilities with disabilities -- Virtual reference in Second life and virtual worlds -- From theory to practice: new librarians and paraprofessionals -- Special libraries: law, medical, corporate, private and archives -- I'm asking for my child, friend, parent, boss. |