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服務業顧客前場知覺與後場評價對顧客價值與滿意度影響之研究 = = A ...

吳其韋

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服務業顧客前場知覺與後場評價對顧客價值與滿意度影響之研究 = = A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry: Taking Tourist Hotels in Taipei as Example : 以台北地區觀光飯店為例 /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	服務業顧客前場知覺與後場評價對顧客價值與滿意度影響之研究 = / 吳其韋撰
Reminder of title:	A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry: Taking Tourist Hotels in Taipei as Example : 以台北地區觀光飯店為例 /
remainder title:	A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry
Author:	吳其韋
other author:	巫喜瑞
Published:	[花蓮縣壽豐鄉] : [國立東華大學企業管理學系], : 2012[民101],
Description:	10,106面 : 圖,表 ; 30公分
Notes:	校內電子全文開放日期 2015.6.13

服務業顧客前場知覺與後場評價對顧客價值與滿意度影響之研究 = = A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry: Taking Tourist Hotels in Taipei as Example : 以台北地區觀光飯店為例 /
吳其韋

服務業顧客前場知覺與後場評價對顧客價值與滿意度影響之研究 = A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry: Taking Tourist Hotels in Taipei as Example : 以台北地區觀光飯店為例 / A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service IndustryTaking Tourist Hotels in Taipei as Example吳其韋撰 - 初版 - [花蓮縣壽豐鄉] : [國立東華大學企業管理學系], 2012[民101] - 10,106面 : 圖,表 ; 30公分

校內電子全文開放日期 2015.6.13

碩士論文-- 國立東華大學企業管理學系

參考書目:面

贈閱Subjects--Index Terms:

後場可視性

服務業顧客前場知覺與後場評價對顧客價值與滿意度影響之研究 = = A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry: Taking Tourist Hotels in Taipei as Example : 以台北地區觀光飯店為例 /
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035 $a 1284512
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100 1 $a 吳其韋 $e 撰 $3 3035335
245 1 0 $a 服務業顧客前場知覺與後場評價對顧客價值與滿意度影響之研究 = $b A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry: Taking Tourist Hotels in Taipei as Example : 以台北地區觀光飯店為例 / $c 吳其韋撰
246 1 1 $a A Study on the Effects of Front-stage Perception and Backstage Evaluation on Customer Value and Satisfaction in the Service Industry $b Taking Tourist Hotels in Taipei as Example
250 $a 初版
260 $a [花蓮縣壽豐鄉] : $b [國立東華大學企業管理學系], $c 2012[民101]
300 $a 10,106面 : $b 圖,表 ; $c 30公分
500 $a 校內電子全文開放日期 2015.6.13
500 $a 校外電子全文開放日期 2015.6.13
500 $a 指導教授:巫喜瑞
502 $a 碩士論文-- 國立東華大學企業管理學系
504 $a 參考書目:面
504 $a 含附錄
563 $a 贈閱
653 0 $a 後場可視性
653 0 $a 後場評價
653 0 $a 前場知覺
653 0 $a 服務人員表現
653 0 $a 其他顧客互動
653 0 $a 顧客價值
653 0 $a 顧客滿意度
653 0 $a Backstage invisibility
653 0 $a Backstage evaluation
653 0 $a Front-perception
653 0 $a Service staff performance
653 0 $a Customer interaction
653 0 $a Customer value
653 0 $a Customer satisfaction
700 1 $a 巫喜瑞 $e 指導 $3 3035237
700 1 $a Wu, Chi-Wei $3 3035336
700 1 $a Wu, Cedric Hsi-Jui $3 3035266