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Raving fans : = a revolutionary appr...

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Blanchard, Kenneth H.

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Raving fans : = a revolutionary approach to customer service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Raving fans :/ Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.
Reminder of title:	a revolutionary approach to customer service /
Author:	Blanchard, Kenneth H.
other author:	Bowles, Sheldon M.
Published:	New York :illiam Morrow and Company Inc., : c1993.,
Description:	xii, 137 p. :ill ;22 cm.
Subject:	Consumer Satisfaction. -
ISBN:	0688123163 (hbk.)

Raving fans : = a revolutionary approach to customer service /
Blanchard, Kenneth H.

Raving fans :a revolutionary approach to customer service /Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. - 1st ed. - New York :illiam Morrow and Company Inc.,c1993. - xii, 137 p. :ill ;22 cm.

ISBN: 0688123163 (hbk.)

LCCN: 92030255Subjects--Topical Terms:

803058
Consumer Satisfaction.

LC Class. No.: HF5415.5 / B528 1993

Dewey Class. No.: 658.812

Raving fans : = a revolutionary approach to customer service /
LDR:00597cam a2200193 a 4500 001 1263151
003 OCoLC
005 20070508030056.0
008 120730s1993 nyu 000 0 eng
010 $a 92030255
020 $a 0688123163 (hbk.)
020 $a 9780688123161 (hbk.)
035 $a 原民院-101贈書
040 $a DLC $b eng
050 0 0 $a HF5415.5 $b B528 1993
082 0 0 $a 658.812 $2 20
100 1 $a Blanchard, Kenneth H. $3 670724
245 1 0 $a Raving fans : $b a revolutionary approach to customer service / $c Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.
250 $a 1st ed.
260 # $a New York : $b illiam Morrow and Company Inc., $c c1993.
300 $a xii, 137 p. : $b ill ; $c 22 cm.
650 # 2 $a Consumer Satisfaction. $2 lcstt $3 803058
650 # 2 $a Public Relations. $3 869011
650 # 6 $a Service a⁺ђ la cliente⁺ђle. $3 1529044
650 # 0 $a Customer services. $3 657636
700 1 # $a Bowles, Sheldon M. $3 1529043

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GW0015394

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 B528 1993

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1 records • Pages 1 •
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