M烽ler, Claus, (1942-)
Overview
| Works: | 1 works in 0 publications in 0 languages | |
|---|---|---|
Titles
A complaint is a gift = using customer feedback as a strategic tool /
by:
Barlow, Janelle, (1943-); M烽ler, Claus, (1942-); NetLibrary, Inc.
(Electronic resources)