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Stauss, Bernd.

Overview

Works:	1 works in 2 publications in 1 languages

Titles

Effective complaint management = the business case for customer satisfaction / by: Stauss, Bernd.; Seidel, Wolfgang.; SpringerLink (Online service) (Electronic resources)

Complaint management : = the heart of CRM / by: Seidel, Wolfgang, (1935-.); Stauss, Bernd. (Language materials, printed)

Psychology of gift-giving by: Stauss, Bernd.; SpringerLink (Online service) (Electronic resources)

Subjects

Customer relations- Management. Call Center/Customer Service. Business Strategy/Leadership. Customer Relationship Management. Consumer complaints. Social psychology. Gifts- Psychological aspects. Behavioral Sciences and Psychology. Counseling Psychology. Consumer satisfaction. Social Psychology.

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