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英文 (2)

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Stauss, Bernd.

概要

作品:	1 作品在 2 項出版品 1 種語言

書目資訊

Effective complaint management = the business case for customer satisfaction / by: Stauss, Bernd.; Seidel, Wolfgang.; SpringerLink (Online service) (書目-電子資源)

Complaint management : = the heart of CRM / by: Seidel, Wolfgang, (1935-.); Stauss, Bernd. (書目-語言資料,印刷品)

Psychology of gift-giving by: Stauss, Bernd.; SpringerLink (Online service) (書目-電子資源)

主題

Customer relations- Management. Call Center/Customer Service. Business Strategy/Leadership. Customer Relationship Management. Consumer complaints. Social psychology. Gifts- Psychological aspects. Behavioral Sciences and Psychology. Counseling Psychology. Consumer satisfaction. Social Psychology.

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