語系
Rust, Roland T.
概要
| 作品: | 3 作品在 1 項出版品 1 種語言 | |
|---|---|---|
書目資訊
Service quality : = new directions in theory and practice /
by:
Oliver, Richard L.; Rust, Roland T.
(書目-語言資料,印刷品)
Return on quality : = measuring the financial impact of your company's quest for quality /
by:
Keiningham, Timothy L.; Zahorik, Anthony J.; Rust, Roland T.
(書目-語言資料,印刷品)
The feeling economy = how artificial intelligence is creating the era of empathy /
by:
Rust, Roland T.; SpringerLink (Online service); Huang, Ming-Hui.
(書目-電子資源)
Customer equity management /
by:
Rust, Roland T.; Lemon, Katherine N.; Narayandas, Das.
(書目-語言資料,印刷品)
Driving customer equity : = how customer lifetime value is reshaping corporate strategy /
by:
Rust, Roland T.; Lemon, Katherine N.; Zeithaml, Valarie A.
(書目-語言資料,印刷品)
主題
Total quality management.
Marketing.
Artificial intelligence- Social aspects.
Business and Management.
Customer equity- Management.
Employees- Effect of technological innovations on.
Empathy.
Customer services- Quality control.
Strategic planning.
Service industries- Marketing.
IT in Business.
Customer services.
Consumer satisfaction.
Total quality management- Evaluation.
Customer relations.
Human Resource Management.