customer compliant behavior

Overview

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Titles

服務補救不一致、服務補救後滿意度與消費者後續行為意圖之關係研究 / by: 黃文翰; customer compliant behavior; customer loyalty; failure attribution; problem severity; service criticality; service failure; service recovery; service recovery disconfirmation; service recovery expectation; service recovery satisfaction; 林玥秀 (Language materials, printed)

Subjects

失誤歸因服務補救不一致 failure attribution service failure 服務補救滿意度 service recovery 服務事件重要性服務補救顧客忠誠度 customer loyalty service recovery satisfaction 服務補救期望顧客抱怨行為 customer compliant behavior service recovery disconfirmation 失誤嚴重性 problem severity 服務失誤服務補救績效 service criticality service recovery expectation