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Goodman, John A.
Overview
Works:
2 works in 1 publications in 1 languages
Titles
顧客3.0 : = 人+服務流程+科技應用的綜合 /
by: 古德曼 ((Goodman, John A.)); 池熙璿; Goodman, John A.
(Language materials, printed)
Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: ProQuest (Firm); Goodman, John A.
(Electronic resources)
Subjects
Customer relations- Management.
顧客關係管理
顧客服務
Customer services.
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