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Implementing CRM : = from technology...

~

Willcocks, Leslie.

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Implementing CRM : = from technology to knowledge /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Implementing CRM :/ David Jesse Finnegan, Leslie P. Willcocks.
其他題名:	from technology to knowledge /
作者:	Finnegan, David.
其他作者:	Willcocks, Leslie.
出版者:	Chichester, West Sussex, England :John Wiley & Sons, Inc., : c2007.,
面頁冊數:	xiii, 327 p. :ill. ;24 cm.
叢書名:	Wiley series in information systems
標題:	Customer relations - Management. -
電子資源:	http://www.loc.gov/catdir/toc/ecip076/2006100398.htmlhttp://www.loc.gov/catdir/toc/ecip076/2006100398.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html
ISBN:	0470065265 :

Implementing CRM : = from technology to knowledge /
Finnegan, David.

Implementing CRM :from technology to knowledge /David Jesse Finnegan, Leslie P. Willcocks. - Chichester, West Sussex, England :John Wiley & Sons, Inc.,c2007. - xiii, 327 p. :ill. ;24 cm. - Wiley series in information systems.

Includes bibliographical references (p. [313]-321) and index.

ISBN: 0470065265 :US130.00

LCCN: 2006100398Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .F563 2007

Dewey Class. No.: 658.8/12

Implementing CRM : = from technology to knowledge /
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245 1 0 $a Implementing CRM : $b from technology to knowledge / $c David Jesse Finnegan, Leslie P. Willcocks.
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300 $a xiii, 327 p. : $b ill. ; $c 24 cm.
440 0 $a Wiley series in information systems
504 $a Includes bibliographical references (p. [313]-321) and index.
650 $a Customer relations $x Management. $3 582814
650 $a Customer services. $3 657636
700 $a Willcocks, Leslie. $3 666018
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip076/2006100398.html $z http://www.loc.gov/catdir/toc/ecip076/2006100398.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html $z http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html $z http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html

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