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The shape of things to come = seven imperatives for winning in the new world of business /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The shape of things to come/ Richard W. Oliver.
Reminder of title:	seven imperatives for winning in the new world of business /
Author:	Oliver, Richard W.,
Published:	New York :McGraw-Hill, : c1999.,
Description:	xii, 226 p. :ill. ;24 cm.
Notes:	Includes index.
Series:	BusinessWeek books
Subject:	Customer services - Management. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=6944An electronic book accessible through the World Wide Web; click for information
ISBN:	0585048053 (electronic bk.)

The shape of things to come = seven imperatives for winning in the new world of business /
Oliver, Richard W.,1946-

The shape of things to comeseven imperatives for winning in the new world of business /[electronic resource] :Richard W. Oliver. - New York :McGraw-Hill,c1999. - xii, 226 p. :ill. ;24 cm. - BusinessWeek books.

Includes index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
1999.

Available via the World Wide Web.

ISBN: 0585048053 (electronic bk.)Subjects--Topical Terms:

694192
Customer services
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD62.4 / .O39 1999eb

Dewey Class. No.: 658/.049

The shape of things to come = seven imperatives for winning in the new world of business /
LDR:01162cmm a2200277 a 45 001 704080
003 OCoLC
005 20060621
006 m u
007 cr cn-
008 250516s1999 nyua s 001 0 eng d
019 $a 42417804
020 $a 0585048053 (electronic bk.)
035 $a ocm42855009
035 $a 704080
040 $a N $c N $d OCL $d OCLCQ $d MUQ $d OCLCQ
049 $a AMFA
050 1 4 $a HD62.4 $b .O39 1999eb
082 0 4 $a 658/.049 $2 21
100 $a Oliver, Richard W., $d 1946- $3 762446
245 1 4 $a The shape of things to come $h [electronic resource] : $b seven imperatives for winning in the new world of business / $c Richard W. Oliver.
260 $a New York : $c c1999. $b McGraw-Hill,
300 $a xii, 226 p. : $b ill. ; $c 24 cm.
440 0 $a BusinessWeek books
500 $a Includes index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 1999. $n Available via the World Wide Web. $n Available in multiple electronic file formats. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer services $x Management. $3 694192
650 $a Export marketing $x Management. $3 647445
650 $a International business enterprises $x Management. $3 582824
650 $a International economic relations. $3 531758
650 $a Entreprises multinationales $x Gestion. $3 762447
650 $a Marketing international $x Gestion. $3 762448
650 $a Pr歋vision commerciale. $3 762449
650 $a Relations 歋conomiques internationales. $3 762450
650 $a Service 墑 la client墈le $x Gestion. $3 762451
650 $a Business forecasting. $3 648526
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=6944 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF