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Designing the customer-centric organ...

Galbraith, Jay R.

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Designing the customer-centric organization : = a guide to strategy, structure, and process /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Designing the customer-centric organization :/ Jay R. Galbraith.
Reminder of title:	a guide to strategy, structure, and process /
Author:	Galbraith, Jay R.
Published:	San Francisco :Jossey-Bass A Wiley Imprint, : c2005.,
Description:	xvi, 184 p. :ill. ;24 cm.
Series:	The Jossey-Bass business & management series.
[NT 15003449]:	Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
Subject:	Customer relations - Handbooks, manuals, etc. - Management -
Online resource:	http://www.loc.gov/catdir/toc/ecip056/2005001675.htmlhttp://www.loc.gov/catdir/toc/ecip056/2005001675.html
ISBN:	0787979198 :

Designing the customer-centric organization : = a guide to strategy, structure, and process /
Galbraith, Jay R.

Designing the customer-centric organization :a guide to strategy, structure, and process /Jay R. Galbraith. - 1st ed. - San Francisco :Jossey-Bass A Wiley Imprint,c2005. - xvi, 184 p. :ill. ;24 cm. - The Jossey-Bass business & management series..

Includes bibliographical references and index.

Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.

ISBN: 0787979198 :US39.00

LCCN: 2005001675Subjects--Topical Terms:

753217
Customer relations
--Management--Handbooks, manuals, etc.

LC Class. No.: HF5415.5 / .G345 2005

Dewey Class. No.: 658.8/12

Designing the customer-centric organization : = a guide to strategy, structure, and process /
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020 $a 0787979198 : $c US39.00
035 $a BM94T0040
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .G345 2005
082 0 0 $a 658.8/12 $2 22
100 $a Galbraith, Jay R. $3 552839
245 1 0 $a Designing the customer-centric organization : $b a guide to strategy, structure, and process / $c Jay R. Galbraith.
250 $a 1st ed.
260 $a San Francisco : $c c2005. $b Jossey-Bass A Wiley Imprint,
300 $a xvi, 184 p. : $b ill. ; $c 24 cm.
440 4 $a The Jossey-Bass business & management series.
504 $a Includes bibliographical references and index.
505 0 $a Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
650 $a Customer relations $x Management $v Handbooks, manuals, etc. $3 753217
650 $a Strategic planning $x Handbooks, manuals, etc. $3 691055
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip056/2005001675.html $z http://www.loc.gov/catdir/toc/ecip056/2005001675.html