東華大學圖書館 |

Language: English

回圖書館首頁

手機版館藏查詢

Login

Back

Switch To: Labeled | MARC Mode | ISBD

Benchmarking customer service /

~

Peters, Glen.

Linked to FindBook

Google Book

Amazon

博客來

Benchmarking customer service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Benchmarking customer service // Glen Peters.
Author:	Peters, Glen.
Published:	London :Finanical Times : : 1994.,
Description:	viii, 217 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Benchmarking (Management). -
ISBN:	0273610694

Benchmarking customer service /
Peters, Glen.

Benchmarking customer service /Glen Peters. - London :Finanical Times :1994. - viii, 217 p. :ill. ;24 cm. - The Financial Times/Pitman publishing series.

Includes index.

Bibliography: p. [211]-212.

ISBN: 0273610694Subjects--Topical Terms:

672507
Benchmarking (Management).

Benchmarking customer service /
LDR:00445nam a2200145 a 45 001 653815
008 950818s1994 enka b 001 0 eng d
020 $a 0273610694
035 $a dt 00011797
040 $a NDHU $c NDHU $d NDHU
100 $a Peters, Glen. $3 672506
245 1 0 $a Benchmarking customer service / $c Glen Peters.
260 $a London : $c 1994. $b Finanical Times : $b Pitman Pub.,
300 $a viii, 217 p. : $b ill. ; $c 24 cm.
490 0 $a The Financial Times/Pitman publishing series
500 $a Includes index.
504 $a Bibliography: p. [211]-212.
650 $a Benchmarking (Management). $3 672507
650 $a Customer service. $3 645970

based on 0 review(s)

Location: Year: Volume Number:

Items

1 records • Pages 1 •
1

Inventory Number

No. of reservations

W0021432

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

一般圖書

HD62.15 P481 1994

一般使用(Normal)

On shelf

0

1 records • Pages 1 •
1

Reviews

Add a review and share your thoughts with other readers

Export

pickup library

Change password

Login