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Relationships among spoken language,...

DeGoias, Elsa.

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Relationships among spoken language, interpretation services, staff attitudes towards training and patient satisfaction.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Relationships among spoken language, interpretation services, staff attitudes towards training and patient satisfaction./
Author:	DeGoias, Elsa.
Description:	124 p.
Notes:	Adviser: Stephanie Tatum.
Contained By:	Dissertation Abstracts International67-05B.
Subject:	Health Sciences, Education. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3220843
ISBN:	9780542709289

Relationships among spoken language, interpretation services, staff attitudes towards training and patient satisfaction.
DeGoias, Elsa.

Relationships among spoken language, interpretation services, staff attitudes towards training and patient satisfaction. - 124 p.

Adviser: Stephanie Tatum.

Thesis (Ed.D.)--Dowling College, 2006.

This study examined the level of training and attitudes toward training that the doctors, nurses, and ancillary staff have received in regard to customer service, interpretation services, and cultural sensitivity. This study measured the differences between Spanish speaking and English-speaking patients, and the frequency of visits to the emergency department (ED) in relation to patient satisfaction with services provided by health care workers in the emergency department. Furthermore, the study examined doctors, nurses, and ancillary staff attitudes regarding the limited-English-speaking population. In addition, the study examined doctors, nurses, and ancillary staff training and their comfort level and the challenges that they encounter when working with limited-English-speaking patients.

ISBN: 9780542709289Subjects--Topical Terms:

1017921
Health Sciences, Education.

Relationships among spoken language, interpretation services, staff attitudes towards training and patient satisfaction.
LDR:02319nam 2200289 a 45 001 965587
005 20110906
008 110906s2006 eng d
020 $a 9780542709289
035 $a (UnM)AAI3220843
035 $a AAI3220843
040 $a UnM $c UnM
100 1 $a DeGoias, Elsa. $3 1288359
245 1 0 $a Relationships among spoken language, interpretation services, staff attitudes towards training and patient satisfaction.
300 $a 124 p.
500 $a Adviser: Stephanie Tatum.
500 $a Source: Dissertation Abstracts International, Volume: 67-05, Section: B, page: 2456.
502 $a Thesis (Ed.D.)--Dowling College, 2006.
520 $a This study examined the level of training and attitudes toward training that the doctors, nurses, and ancillary staff have received in regard to customer service, interpretation services, and cultural sensitivity. This study measured the differences between Spanish speaking and English-speaking patients, and the frequency of visits to the emergency department (ED) in relation to patient satisfaction with services provided by health care workers in the emergency department. Furthermore, the study examined doctors, nurses, and ancillary staff attitudes regarding the limited-English-speaking population. In addition, the study examined doctors, nurses, and ancillary staff training and their comfort level and the challenges that they encounter when working with limited-English-speaking patients.
520 $a The major findings from the study indicate that the Spanish-speaking patients are less satisfied than English-speaking patients with the emergency department overall services. Additional results suggest that the longer employees have worked in the profession, the more they feel that training in cultural sensitivity, interpretation services, and customer service would be useful. Findings also indicate that White staff members reported to receive more training than minority staff members. However, there is no difference between the training received by gender and language spoken.
590 $a School code: 1395.
650 4 $a Health Sciences, Education. $3 1017921
650 4 $a Health Sciences, Health Care Management. $3 1017922
690 $a 0350
690 $a 0769
710 2 0 $a Dowling College. $3 1020858
773 0 $t Dissertation Abstracts International $g 67-05B.
790 $a 1395
790 1 0 $a Tatum, Stephanie, $e advisor
791 $a Ed.D.
792 $a 2006
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3220843