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Towards sustaining professional deve...

Luo, Lili.

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Towards sustaining professional development: Identification of essential competencies and effective training techniques for chat reference services.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Towards sustaining professional development: Identification of essential competencies and effective training techniques for chat reference services./
Author:	Luo, Lili.
Description:	276 p.
Notes:	Advisers: Jeffrey Pomerantz; Claudia Gollop.
Contained By:	Dissertation Abstracts International68-07A.
Subject:	Education, Adult and Continuing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3272541
ISBN:	9780549129431

Towards sustaining professional development: Identification of essential competencies and effective training techniques for chat reference services.
Luo, Lili.

Towards sustaining professional development: Identification of essential competencies and effective training techniques for chat reference services. - 276 p.

Advisers: Jeffrey Pomerantz; Claudia Gollop.

Thesis (Ph.D.)--The University of North Carolina at Chapel Hill, 2007.

This dissertation seeks to determine the essential chat reference competencies and the effective training techniques to deliver them. Two survey studies were conducted to examine chat reference practitioners' perceptions of competencies and training techniques reported in the literature. As a result, prioritized lists of chat reference competencies and training techniques were produced, respectively. The examined competencies could be broken down into four categories: (1) Media-independent core reference competencies; (2) Reference competencies highlighted in the context of chat reference; (3) Reference competencies specific to chat reference; and (4) Reference competencies not as important in chat reference. In terms of training techniques that could deliver the essential competencies, the most effective ones are those enabling practice-based learning.

ISBN: 9780549129431Subjects--Topical Terms:

626632
Education, Adult and Continuing.

Towards sustaining professional development: Identification of essential competencies and effective training techniques for chat reference services.
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100 1 $a Luo, Lili. $3 1270321
245 1 0 $a Towards sustaining professional development: Identification of essential competencies and effective training techniques for chat reference services.
300 $a 276 p.
500 $a Advisers: Jeffrey Pomerantz; Claudia Gollop.
500 $a Source: Dissertation Abstracts International, Volume: 68-07, Section: A, page: 2706.
502 $a Thesis (Ph.D.)--The University of North Carolina at Chapel Hill, 2007.
520 $a This dissertation seeks to determine the essential chat reference competencies and the effective training techniques to deliver them. Two survey studies were conducted to examine chat reference practitioners' perceptions of competencies and training techniques reported in the literature. As a result, prioritized lists of chat reference competencies and training techniques were produced, respectively. The examined competencies could be broken down into four categories: (1) Media-independent core reference competencies; (2) Reference competencies highlighted in the context of chat reference; (3) Reference competencies specific to chat reference; and (4) Reference competencies not as important in chat reference. In terms of training techniques that could deliver the essential competencies, the most effective ones are those enabling practice-based learning.
520 $a Findings from the dissertation study can be used as the basis to design and implement training and education programs to professionally prepare chat reference librarians and eventually lead to better performance of the service and better fulfillment of users information needs.
590 $a School code: 0153.
650 4 $a Education, Adult and Continuing. $3 626632
650 4 $a Education, Technology. $3 1017498
650 4 $a Library Science. $3 881164
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710 2 $a The University of North Carolina at Chapel Hill. $b Information & Library Science: Information Library Science. $3 1270322
773 0 $t Dissertation Abstracts International $g 68-07A.
790 $a 0153
790 1 0 $a Gollop, Claudia, $e advisor
790 1 0 $a Pomerantz, Jeffrey, $e advisor
791 $a Ph.D.
792 $a 2007
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3272541