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Defining the Emergency Medical Dispa...

Royal Roads University (Canada).

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Defining the Emergency Medical Dispatcher role and contribution to the British Columbia Ambulance Service.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Defining the Emergency Medical Dispatcher role and contribution to the British Columbia Ambulance Service./
Author:	Froom, Dan.
Description:	151 p.
Notes:	Source: Masters Abstracts International, Volume: 46-04, page: 2047.
Contained By:	Masters Abstracts International46-04.
Subject:	Health Sciences, General. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR35420
ISBN:	9780494354209

Defining the Emergency Medical Dispatcher role and contribution to the British Columbia Ambulance Service.
Froom, Dan.

Defining the Emergency Medical Dispatcher role and contribution to the British Columbia Ambulance Service. - 151 p.

Source: Masters Abstracts International, Volume: 46-04, page: 2047.

Thesis (M.A.)--Royal Roads University (Canada), 2008.

This community-based action research study examined the role of Emergency Medical Dispatchers (EMDs) and their contribution to the British Columbia Ambulance Service's (BCAS) performance. Participants included BCAS staff, allied agencies, and the public. An online survey and two focus groups provided quantitative and qualitative data investigating EMD competencies, cultural influences, and EMD performance in relation to the overall performance of the BCAS. Findings were that the EMD role enjoys a high level of respect, but lacks formal recognition; communications centre roles require clarification; specific competencies of a successful EMD are not understood; and EMD selection and training processes do not provide the best outcomes for individuals or the organization. Recommendations include establishing a competency-based profile for communications centre roles, implementing an education program about EMDs and communications centres, developing meaningful performance measures, including the EMD role in the Health Emergency Act, and conducting a follow-up survey with BCAS staff.

ISBN: 9780494354209Subjects--Topical Terms:

1017817
Health Sciences, General.

Defining the Emergency Medical Dispatcher role and contribution to the British Columbia Ambulance Service.
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100 1 $a Froom, Dan. $3 1017913
245 1 0 $a Defining the Emergency Medical Dispatcher role and contribution to the British Columbia Ambulance Service.
300 $a 151 p.
500 $a Source: Masters Abstracts International, Volume: 46-04, page: 2047.
502 $a Thesis (M.A.)--Royal Roads University (Canada), 2008.
520 $a This community-based action research study examined the role of Emergency Medical Dispatchers (EMDs) and their contribution to the British Columbia Ambulance Service's (BCAS) performance. Participants included BCAS staff, allied agencies, and the public. An online survey and two focus groups provided quantitative and qualitative data investigating EMD competencies, cultural influences, and EMD performance in relation to the overall performance of the BCAS. Findings were that the EMD role enjoys a high level of respect, but lacks formal recognition; communications centre roles require clarification; specific competencies of a successful EMD are not understood; and EMD selection and training processes do not provide the best outcomes for individuals or the organization. Recommendations include establishing a competency-based profile for communications centre roles, implementing an education program about EMDs and communications centres, developing meaningful performance measures, including the EMD role in the Health Emergency Act, and conducting a follow-up survey with BCAS staff.
590 $a School code: 1313.
650 4 $a Health Sciences, General. $3 1017817
650 4 $a Sociology, Public and Social Welfare. $3 1017909
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