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Say it right the first time

Record Type:	Electronic resources : Monograph/item
Title/Author:	Say it right the first time/ by Loretta Malandro.
Author:	Malandro, Loretta A.
Published:	New York :McGraw-Hill, : c2003.,
Description:	xii, 289 p.
Notes:	Includes index.
[NT 15003449]:	Section I. Your power and how it impacts people -- 100% accountability -- Harnessing the power of your words -- The key to the kingdom -- How to capture discretionary effort and build accountability -- Your power, your position, and its impact -- How to gain trust and create alignment -- Leadership deathtrap-the "need to be right" -- How it destroys your credibility and plummets morale -- Section II -- Your words and how they trigger action or reaction -- The black hole -- How to make your point so what you say is what they hear -- 15 irritating word habits -- How they trigger reaction and what to do about it -- The hidden side of emotions -- How to disarm anger and use conflict to your advantage -- When your words get you in trouble -- How to recover quickly and prevent a repeat performance -- Section III -- Your words and how they inspire or derail -- Talking straight responsibly -- How to be direct and handle people who are not -- Commitments with integrity -- How to replace casual promises with real ownership -- Holding people accountable -- How to demand the "best in performance" and get it -- Index to speaking accountably.
Subject:	Interpersonal communication. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=92234An electronic book accessible through the World Wide Web; click for information
ISBN:	0071425993 (electronic bk.)

Say it right the first time
Malandro, Loretta A.

Say it right the first time[electronic resource] /by Loretta Malandro. - New York :McGraw-Hill,c2003. - xii, 289 p.

Includes index.

Section I. Your power and how it impacts people -- 100% accountability -- Harnessing the power of your words -- The key to the kingdom -- How to capture discretionary effort and build accountability -- Your power, your position, and its impact -- How to gain trust and create alignment -- Leadership deathtrap-the "need to be right" -- How it destroys your credibility and plummets morale -- Section II -- Your words and how they trigger action or reaction -- The black hole -- How to make your point so what you say is what they hear -- 15 irritating word habits -- How they trigger reaction and what to do about it -- The hidden side of emotions -- How to disarm anger and use conflict to your advantage -- When your words get you in trouble -- How to recover quickly and prevent a repeat performance -- Section III -- Your words and how they inspire or derail -- Talking straight responsibly -- How to be direct and handle people who are not -- Commitments with integrity -- How to replace casual promises with real ownership -- Holding people accountable -- How to demand the "best in performance" and get it -- Index to speaking accountably.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0071425993 (electronic bk.)Subjects--Topical Terms:

523686
Interpersonal communication.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HM1166 / .M35 2003eb

Dewey Class. No.: 302

Say it right the first time
LDR:02114cmm a2200265 a 45 001 728842
003 OCoLC
005 20080224
006 m d
007 cr cn-
008 250519s2003 nyu s 001 0 eng d
020 $a 0071425993 (electronic bk.)
035 $a ocm53010506
035 $a 728842
040 $a N $c N $d OCLCQ
049 $a AMFA
050 1 4 $a HM1166 $b .M35 2003eb
082 0 4 $a 302 $2 22
100 $a Malandro, Loretta A. $3 815594
245 1 0 $a Say it right the first time $h [electronic resource] / $c by Loretta Malandro.
260 $a New York : $c c2003. $b McGraw-Hill,
300 $a xii, 289 p.
500 $a Includes index.
505 0 $a Section I. Your power and how it impacts people -- 100% accountability -- Harnessing the power of your words -- The key to the kingdom -- How to capture discretionary effort and build accountability -- Your power, your position, and its impact -- How to gain trust and create alignment -- Leadership deathtrap-the "need to be right" -- How it destroys your credibility and plummets morale -- Section II -- Your words and how they trigger action or reaction -- The black hole -- How to make your point so what you say is what they hear -- 15 irritating word habits -- How they trigger reaction and what to do about it -- The hidden side of emotions -- How to disarm anger and use conflict to your advantage -- When your words get you in trouble -- How to recover quickly and prevent a repeat performance -- Section III -- Your words and how they inspire or derail -- Talking straight responsibly -- How to be direct and handle people who are not -- Commitments with integrity -- How to replace casual promises with real ownership -- Holding people accountable -- How to demand the "best in performance" and get it -- Index to speaking accountably.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Interpersonal communication. $3 523686
650 $a Oral communication. $3 529373
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=92234 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF