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Strategic Messaging in Interpersonal...
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Segal, Shoshana,
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Strategic Messaging in Interpersonal Consumption Contexts: When Risky Appeals Resonate-And When They Backfire /
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
Strategic Messaging in Interpersonal Consumption Contexts: When Risky Appeals Resonate-And When They Backfire // Shoshana Segal.
作者:
Segal, Shoshana,
面頁冊數:
1 electronic resource (139 pages)
附註:
Source: Dissertations Abstracts International, Volume: 86-11, Section: B.
Contained By:
Dissertations Abstracts International86-11B.
標題:
Home economics. -
電子資源:
https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=31847194
ISBN:
9798314842195
Strategic Messaging in Interpersonal Consumption Contexts: When Risky Appeals Resonate-And When They Backfire /
Segal, Shoshana,
Strategic Messaging in Interpersonal Consumption Contexts: When Risky Appeals Resonate-And When They Backfire /
Shoshana Segal. - 1 electronic resource (139 pages)
Source: Dissertations Abstracts International, Volume: 86-11, Section: B.
Persuasion is central to consumer decision-making, influencing choices across marketing, social, and moral domains. Traditional persuasion research has often emphasized message clarity, credibility, and argument strength as key drivers of effectiveness. This dissertation explores how "risky" messaging strategies, operationalized as taking social risks by self-disclosing intimate information in influencer marketing (Chapter 1) and as communicating ambiguity in prosocial appeals (Chapter 2), affect consumer behavior. As both of these contexts (social media and prosocial behavior) are interpersonal in nature, they further introduce self-presentational concerns: how consumers view influencers who reveal vulnerabilities and how consumers seek to justify their selfish tendencies in prosocial contexts. Across two chapters, I investigate how these messaging strategies in interpersonal consumption contexts can enhance consumer engagement and prosocial behaviors and when they may be less effective.Chapter 1 explores influencer self-disclosure, which can strengthen parasocial connections and engagement but also comes with inherent social risks. Using experimental and field data, I show that the effectiveness of self-disclosing messaging depends on consumer and message characteristics. For instance, self-disclosure involving negative emotions can reduce parasocial connection strength, leading to lower engagement.Chapter 2 examines moral wiggle room in prosocial behavior and identifies how ambiguous messaging in sign-up opportunities affects consumer willingness to commit to prosocial actions. Across field and lab studies, I find that more (vs. less) ambiguous appeals increase prosocial sign-ups by providing consumers with a socially acceptable excuse to opt out later while still maintaining a prosocial image. I additionally show that a boundary of this strategy's effectiveness is the perceived personal costs of engaging in a prosocial action. That is, when consumers do not experience a tradeoff between self-presentational concerns and personal costs, there is no benefit of using ambiguous appeals.These chapters advance our understanding of how "risky" persuasion strategies in interpersonal consumption affect consumer decision-making. By pinpointing when these strategies succeed and when they fail, this dissertation provides theoretical and practical insights for marketers navigating interpersonal consumer interactions.
English
ISBN: 9798314842195Subjects--Topical Terms:
551902
Home economics.
Subjects--Index Terms:
Ambiguity
Strategic Messaging in Interpersonal Consumption Contexts: When Risky Appeals Resonate-And When They Backfire /
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Persuasion is central to consumer decision-making, influencing choices across marketing, social, and moral domains. Traditional persuasion research has often emphasized message clarity, credibility, and argument strength as key drivers of effectiveness. This dissertation explores how "risky" messaging strategies, operationalized as taking social risks by self-disclosing intimate information in influencer marketing (Chapter 1) and as communicating ambiguity in prosocial appeals (Chapter 2), affect consumer behavior. As both of these contexts (social media and prosocial behavior) are interpersonal in nature, they further introduce self-presentational concerns: how consumers view influencers who reveal vulnerabilities and how consumers seek to justify their selfish tendencies in prosocial contexts. Across two chapters, I investigate how these messaging strategies in interpersonal consumption contexts can enhance consumer engagement and prosocial behaviors and when they may be less effective.Chapter 1 explores influencer self-disclosure, which can strengthen parasocial connections and engagement but also comes with inherent social risks. Using experimental and field data, I show that the effectiveness of self-disclosing messaging depends on consumer and message characteristics. For instance, self-disclosure involving negative emotions can reduce parasocial connection strength, leading to lower engagement.Chapter 2 examines moral wiggle room in prosocial behavior and identifies how ambiguous messaging in sign-up opportunities affects consumer willingness to commit to prosocial actions. Across field and lab studies, I find that more (vs. less) ambiguous appeals increase prosocial sign-ups by providing consumers with a socially acceptable excuse to opt out later while still maintaining a prosocial image. I additionally show that a boundary of this strategy's effectiveness is the perceived personal costs of engaging in a prosocial action. That is, when consumers do not experience a tradeoff between self-presentational concerns and personal costs, there is no benefit of using ambiguous appeals.These chapters advance our understanding of how "risky" persuasion strategies in interpersonal consumption affect consumer decision-making. By pinpointing when these strategies succeed and when they fail, this dissertation provides theoretical and practical insights for marketers navigating interpersonal consumer interactions.
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https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=31847194
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