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Understanding the Impact of Conversational AI on Supportive Interactions: Towards the Care (Conversational AI and Response Effects) Model.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Understanding the Impact of Conversational AI on Supportive Interactions: Towards the Care (Conversational AI and Response Effects) Model./
作者:	Ho, Annabell Suh.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2018,
面頁冊數:	199 p.
附註:	Source: Dissertations Abstracts International, Volume: 82-10, Section: B.
Contained By:	Dissertations Abstracts International82-10B.
標題:	Pain. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28330492
ISBN:	9798597029900

Understanding the Impact of Conversational AI on Supportive Interactions: Towards the Care (Conversational AI and Response Effects) Model.
Ho, Annabell Suh.

Understanding the Impact of Conversational AI on Supportive Interactions: Towards the Care (Conversational AI and Response Effects) Model. - Ann Arbor : ProQuest Dissertations & Theses, 2018 - 199 p.

Source: Dissertations Abstracts International, Volume: 82-10, Section: B.

Thesis (Ph.D.)--Stanford University, 2018.

This item must not be sold to any third party vendors.

In supportive interactions, people reveal their negative emotions and struggles to another person, who listens and responds with the goal of relieving distress. The nature of the responses from the partner can determine how well the conversation reduces distress, with validating responses being beneficial and invalidating being harmful. Yet new dynamics may emerge, causing different effects, with a conversational AI partner, such as a chatbot, rather than another person. This dissertation has two main portions. The first is an empirical study that used an experimental design to test whether the type of response (validating vs. invalidating) and perceived identity of the partner (chatbot vs. human) changed the effects of supportive interactions. The results suggest that for one component -- proximate reactions -- only the type of response, but not the identity of the partner, mattered. The other two components -- disclosure behavior and future well-being - raised new dynamics and different outcomes depending on the partner's identity. The second part of the dissertation is the introduction of a model of partner effects (CAI vs. human) in supportive interactions based on these findings and on past work.

ISBN: 9798597029900Subjects--Topical Terms:

533714
Pain.
Subjects--Index Terms:

Supportive interactions

Understanding the Impact of Conversational AI on Supportive Interactions: Towards the Care (Conversational AI and Response Effects) Model.
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