東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back to Search results for [ null ]

Switch To: Labeled | MARC Mode | ISBD

Creating an Ethical and Trustworthy ...

Miller, Miles Edward.

Linked to FindBook

Google Book

Amazon

博客來

Creating an Ethical and Trustworthy Business to Consumer Experience within the Global Automotive Repair Industry.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Creating an Ethical and Trustworthy Business to Consumer Experience within the Global Automotive Repair Industry./
Author:	Miller, Miles Edward.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2021,
Description:	84 p.
Notes:	Source: Masters Abstracts International, Volume: 82-11.
Contained By:	Masters Abstracts International82-11.
Subject:	Automotive engineering. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28493422
ISBN:	9798738620256

Creating an Ethical and Trustworthy Business to Consumer Experience within the Global Automotive Repair Industry.
Miller, Miles Edward.

Creating an Ethical and Trustworthy Business to Consumer Experience within the Global Automotive Repair Industry. - Ann Arbor : ProQuest Dissertations & Theses, 2021 - 84 p.

Source: Masters Abstracts International, Volume: 82-11.

Thesis (M.S.)--Arizona State University, 2021.

This item must not be sold to any third party vendors.

Today, the United States consumer vehicle market consists of about 276 million legally registered units, a prime candidate for service skulduggery (BTS, 2019). It raised some concerns when research conducted by the author revealed that about half of United States survey participants state they feel uneasy about approaching either a mechanic they know or one that was new to them. Additionally, when only 10% of participants from the same survey fully trust mechanics, this raises the question, why are so many drivers of consumer vehicles wary about bringing their cars in for service or repair? Furthermore, the author determined that trust within the automotive repair industry is a worldwide issue, and countries with scarce resources have additional struggles of their own.The success of repair centers in countries closer to the equator weighs heavily on the mechanic's knowledge and access to repair resources. The author found that this is partially due to the rapid acceleration of the car market without a proper backbone to the automotive repair industry. Ultimately, this resulted in repair shops with untrained mechanics who perform poor quality labor for an inflated rate (Izogo, 2015). The author focuses on this global industry through the example of the Maasai Automotive Education Center (MAEC), a proposed facility and school located in Talek, Kenya. MAEC is designed to bring automotive customer and repair resources to a rural community that needs it the most to save their land, culture, and people. The author uses various recently conducted global studies, news articles and videos, and personal research to determine the crucial steps and considerations the MAEC development team needs to ensure project sustainability and success. This study's conclusion lists 11 essential attributes recommended for the MAEC repair facility for ethical and high-quality operation.

ISBN: 9798738620256Subjects--Topical Terms:

2181195
Automotive engineering.
Subjects--Index Terms:

Automotive repair industry

Creating an Ethical and Trustworthy Business to Consumer Experience within the Global Automotive Repair Industry.
LDR:03122nmm a2200409 4500 001 2284775
005 20211124103000.5
008 220723s2021 ||||||||||||||||| ||eng d
020 $a 9798738620256
035 $a (MiAaPQ)AAI28493422
035 $a AAI28493422
040 $a MiAaPQ $c MiAaPQ
100 1 $a Miller, Miles Edward. $3 3563965
245 1 0 $a Creating an Ethical and Trustworthy Business to Consumer Experience within the Global Automotive Repair Industry.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2021
300 $a 84 p.
500 $a Source: Masters Abstracts International, Volume: 82-11.
500 $a Advisor: Henderson, Mark.
502 $a Thesis (M.S.)--Arizona State University, 2021.
506 $a This item must not be sold to any third party vendors.
520 $a Today, the United States consumer vehicle market consists of about 276 million legally registered units, a prime candidate for service skulduggery (BTS, 2019). It raised some concerns when research conducted by the author revealed that about half of United States survey participants state they feel uneasy about approaching either a mechanic they know or one that was new to them. Additionally, when only 10% of participants from the same survey fully trust mechanics, this raises the question, why are so many drivers of consumer vehicles wary about bringing their cars in for service or repair? Furthermore, the author determined that trust within the automotive repair industry is a worldwide issue, and countries with scarce resources have additional struggles of their own.The success of repair centers in countries closer to the equator weighs heavily on the mechanic's knowledge and access to repair resources. The author found that this is partially due to the rapid acceleration of the car market without a proper backbone to the automotive repair industry. Ultimately, this resulted in repair shops with untrained mechanics who perform poor quality labor for an inflated rate (Izogo, 2015). The author focuses on this global industry through the example of the Maasai Automotive Education Center (MAEC), a proposed facility and school located in Talek, Kenya. MAEC is designed to bring automotive customer and repair resources to a rural community that needs it the most to save their land, culture, and people. The author uses various recently conducted global studies, news articles and videos, and personal research to determine the crucial steps and considerations the MAEC development team needs to ensure project sustainability and success. This study's conclusion lists 11 essential attributes recommended for the MAEC repair facility for ethical and high-quality operation.
590 $a School code: 0010.
650 4 $a Automotive engineering. $3 2181195
650 4 $a Business administration. $3 3168311
650 4 $a Ethics. $3 517264
650 4 $a African studies. $3 2122725
653 $a Automotive repair industry
653 $a Kenya
653 $a Maasai
653 $a Consumer trust
653 $a Ethical business
653 $a Mechanics
690 $a 0540
690 $a 0310
690 $a 0454
690 $a 0293
690 $a 0394
710 2 $a Arizona State University. $b Engineering. $3 1675153
773 0 $t Masters Abstracts International $g 82-11.
790 $a 0010
791 $a M.S.
792 $a 2021
793 $a English
856 4 0 $u https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28493422