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Application of Social Capital Theory...

Seagraves, Michael David.

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Application of Social Capital Theory to Examine the Relationship between IT-Business Alignment and Organizational Performance Outcomes in Health Care.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Application of Social Capital Theory to Examine the Relationship between IT-Business Alignment and Organizational Performance Outcomes in Health Care./
作者:	Seagraves, Michael David.
出版者:	Ann Arbor : ProQuest Dissertations & Theses, : 2019,
面頁冊數:	214 p.
附註:	Source: Dissertations Abstracts International, Volume: 80-09, Section: A.
Contained By:	Dissertations Abstracts International80-09A.
標題:	Organizational behavior. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=13808271
ISBN:	9780438979734

Application of Social Capital Theory to Examine the Relationship between IT-Business Alignment and Organizational Performance Outcomes in Health Care.
Seagraves, Michael David.

Application of Social Capital Theory to Examine the Relationship between IT-Business Alignment and Organizational Performance Outcomes in Health Care. - Ann Arbor : ProQuest Dissertations & Theses, 2019 - 214 p.

Source: Dissertations Abstracts International, Volume: 80-09, Section: A.

Thesis (Ph.D.)--Pepperdine University, 2019.

This item must not be sold to any third party vendors.

Health care organizations are facing increasing challenges as they strive to keep pace with evolving service delivery and reimbursement models. In this context, the effective use of Information Technology (IT) is widely acknowledged as a critical factor for achieving the quadruple aim of health care: better outcomes, lower cost, improved patient experience, and improved clinician experience. Even so, health care organizations have struggled to develop effective working relationships between IT and business units and there remains a dearth of research on the impact that the quality of the relationship between IT and business employees has on organizational performance outcomes. Applying social capital theory, the purpose of this study was to investigate the extent to which the quality of the relationship between IT and non-IT employees is correlated with organizational performance outcomes in a hospital setting. Hypothesized relationships between the structural, cognitive, and relational dimensions of social capital and intellectual capital were examined. Multi-level SEM path analysis was employed to analyze survey data from 143 IT Field Service workers who provide services in one of 34 hospitals within a single health system in the western United States. Multivariate and ordinary least squares linear regression was used to investigate the relationship between intellectual capital (aggregated by hospital, N = 34) and extant data from four hospital performance metrics: hospital quality, employee productivity, patient length of stay, and patient satisfaction. A positive correlation was observed between structural and cognitive dimensions of social capital (Std. β = 0.550, p = 0.003), cognitive and relational dimensions of social capital (Std. β = 0.581, p = 0.001), and between the cognitive dimension of social capital and intellectual capital ( Std. β = 0.643, p = 0.001). Intellectual capital was positively correlated with employee productivity (Std. β = 0.468, p = 0.005) and negatively correlated with patient length of stay (Std. β = -0.422, p = 0.032). These correlational results provide direction for future experimental research and offer guidance for health care and IT leaders as they examine whether the development of structural and cognitive social capital between IT and non-IT employees has a causal impact on hospital performance.

ISBN: 9780438979734Subjects--Topical Terms:

516683
Organizational behavior.
Subjects--Index Terms:

Communities of practice

Application of Social Capital Theory to Examine the Relationship between IT-Business Alignment and Organizational Performance Outcomes in Health Care.
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