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The power of strategic listening

Lewis, Laurie,

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The power of strategic listening

Record Type:	Electronic resources : Monograph/item
Title/Author:	The power of strategic listening/ Laurie Lewis.
Author:	Lewis, Laurie,
Description:	1 online resource (183 p.)
Subject:	Communication in organizations. -
Online resource:	https://portal.igpublish.com/iglibrary/search/ROWMANB0022866.html
ISBN:	9781538121306

The power of strategic listening
Lewis, Laurie,

The power of strategic listening[electronic resource] /Laurie Lewis. - 1 online resource (183 p.)

Includes bibliographical references and index.

Access restricted to authorized users and institutions.

Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

Mode of access: World Wide Web.

ISBN: 9781538121306Subjects--Topical Terms:

542879
Communication in organizations.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD30.3

Dewey Class. No.: 658.45

The power of strategic listening
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520 3 $a Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.
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