東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back to Search results for [ null ]

Switch To: Labeled | MARC Mode | ISBD

Employee Engagement and Job Satisfac...

Owusu-Ansah, Stephen.

Linked to FindBook

Google Book

Amazon

博客來

Employee Engagement and Job Satisfaction: An Exploratory Qualitative Study of Retail Industry Managers.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Employee Engagement and Job Satisfaction: An Exploratory Qualitative Study of Retail Industry Managers./
Author:	Owusu-Ansah, Stephen.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2018,
Description:	200 p.
Notes:	Source: Dissertation Abstracts International, Volume: 80-04(E), Section: A.
Contained By:	Dissertation Abstracts International80-04A(E).
Subject:	Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10974737
ISBN:	9780438710948

Employee Engagement and Job Satisfaction: An Exploratory Qualitative Study of Retail Industry Managers.
Owusu-Ansah, Stephen.

Employee Engagement and Job Satisfaction: An Exploratory Qualitative Study of Retail Industry Managers. - Ann Arbor : ProQuest Dissertations & Theses, 2018 - 200 p.

Source: Dissertation Abstracts International, Volume: 80-04(E), Section: A.

Thesis (D.M.)--Colorado Technical University, 2018.

Employee engagement has become a popular concept in various companies and among academics and practitioners alike. In 2013, the US was recorded to have lost about $300 billion as a result of unengaged employees (Cherian & Farouq, 2013). Research carried out in the retail industry also suggested that there needed to be an improvement in employee engagement levels of frontline employees. The purpose of the exploratory qualitative study was to explore strategies that were used by managers in the retail industry to engage employees to achieve job satisfaction within the organization. The conceptual framework that was used for the research study was based on the employee engagement theory by Kahn (1990). The research study involved a snowball sample of 10 managers from retail stores in the Forest Park Community in the Columbus Ohio area. The criterion for selecting the managers was based on their successes in creating and using strategies that engaged employees to achieve job satisfaction within the organization. In-depth semi-structured interviews were used to collect information from the participants based on their experiences with employee engagement in the organization. The credibility of the findings was improved using member checking and triangulation involving direct observation and a review of website data. Three main themes were identified using Yin's five-step data analysis and these include effective communication, incentives, and manager-employee relationships as strategies that managers used to engage employees to achieve improved job satisfaction levels. The findings of the research study may help managers to improve employee engagement levels which, in turn, could lead to job satisfaction, and high productivity levels within the organization.

ISBN: 9780438710948Subjects--Topical Terms:

516664
Management.

Employee Engagement and Job Satisfaction: An Exploratory Qualitative Study of Retail Industry Managers.
LDR:02779nmm a2200313 4500 001 2205084
005 20190718114220.5
008 201008s2018 ||||||||||||||||| ||eng d
020 $a 9780438710948
035 $a (MiAaPQ)AAI10974737
035 $a (MiAaPQ)ctu:10464
035 $a AAI10974737
040 $a MiAaPQ $c MiAaPQ
100 1 $a Owusu-Ansah, Stephen. $3 3431948
245 1 0 $a Employee Engagement and Job Satisfaction: An Exploratory Qualitative Study of Retail Industry Managers.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2018
300 $a 200 p.
500 $a Source: Dissertation Abstracts International, Volume: 80-04(E), Section: A.
500 $a Adviser: Lizabeth Jordan.
502 $a Thesis (D.M.)--Colorado Technical University, 2018.
520 $a Employee engagement has become a popular concept in various companies and among academics and practitioners alike. In 2013, the US was recorded to have lost about $300 billion as a result of unengaged employees (Cherian & Farouq, 2013). Research carried out in the retail industry also suggested that there needed to be an improvement in employee engagement levels of frontline employees. The purpose of the exploratory qualitative study was to explore strategies that were used by managers in the retail industry to engage employees to achieve job satisfaction within the organization. The conceptual framework that was used for the research study was based on the employee engagement theory by Kahn (1990). The research study involved a snowball sample of 10 managers from retail stores in the Forest Park Community in the Columbus Ohio area. The criterion for selecting the managers was based on their successes in creating and using strategies that engaged employees to achieve job satisfaction within the organization. In-depth semi-structured interviews were used to collect information from the participants based on their experiences with employee engagement in the organization. The credibility of the findings was improved using member checking and triangulation involving direct observation and a review of website data. Three main themes were identified using Yin's five-step data analysis and these include effective communication, incentives, and manager-employee relationships as strategies that managers used to engage employees to achieve improved job satisfaction levels. The findings of the research study may help managers to improve employee engagement levels which, in turn, could lead to job satisfaction, and high productivity levels within the organization.
590 $a School code: 1271.
650 4 $a Management. $3 516664
650 4 $a Occupational psychology. $3 2122852
650 4 $a Organizational behavior. $3 516683
690 $a 0454
690 $a 0624
690 $a 0703
710 2 $a Colorado Technical University. $b Management. $3 3168294
773 0 $t Dissertation Abstracts International $g 80-04A(E).
790 $a 1271
791 $a D.M.
792 $a 2018
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10974737