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Using dialogic principles on Faceboo...

Muckensturm, Elizabeth A.

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Using dialogic principles on Facebook: How the accommodation sector is communicating with its consumers.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Using dialogic principles on Facebook: How the accommodation sector is communicating with its consumers./
Author:	Muckensturm, Elizabeth A.
Description:	81 p.
Notes:	Source: Masters Abstracts International, Volume: 51-06.
Contained By:	Masters Abstracts International51-06(E).
Subject:	Speech Communication. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1539416
ISBN:	9781303147050

Using dialogic principles on Facebook: How the accommodation sector is communicating with its consumers.
Muckensturm, Elizabeth A.

Using dialogic principles on Facebook: How the accommodation sector is communicating with its consumers. - 81 p.

Source: Masters Abstracts International, Volume: 51-06.

Thesis (M.A.)--Clemson University, 2013.

This thesis examines the extent to which the accommodation sector uses social media, specifically Facebook, to communicate dialogically with its consumers. Using Kent and Taylor's (1998) five principles of dialogic communication, a content analysis of 34 different hotels' Facebook pages were reviewed. Twenty-four posts and comments on each organizations' Facebook page were examined over a 12 month span to determine if dialogic communication was occurring between the organization and its consumers. The study asked two questions. How is the accommodation sector of the hospitality industry employing the principles of dialogic communication through their Facebook posts? Is there is a relationship between market class and likeliness to use the dialogic principles within Facebook posts?

ISBN: 9781303147050Subjects--Topical Terms:

1017408
Speech Communication.

Using dialogic principles on Facebook: How the accommodation sector is communicating with its consumers.
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020 $a 9781303147050
035 $a (MiAaPQ)AAI1539416
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100 1 $a Muckensturm, Elizabeth A. $3 2097410
245 1 0 $a Using dialogic principles on Facebook: How the accommodation sector is communicating with its consumers.
300 $a 81 p.
500 $a Source: Masters Abstracts International, Volume: 51-06.
500 $a Adviser: Darren Linvill.
502 $a Thesis (M.A.)--Clemson University, 2013.
520 $a This thesis examines the extent to which the accommodation sector uses social media, specifically Facebook, to communicate dialogically with its consumers. Using Kent and Taylor's (1998) five principles of dialogic communication, a content analysis of 34 different hotels' Facebook pages were reviewed. Twenty-four posts and comments on each organizations' Facebook page were examined over a 12 month span to determine if dialogic communication was occurring between the organization and its consumers. The study asked two questions. How is the accommodation sector of the hospitality industry employing the principles of dialogic communication through their Facebook posts? Is there is a relationship between market class and likeliness to use the dialogic principles within Facebook posts?
520 $a The study found that the accommodation sector employed the principles of dialogic communication in 97.9 % of the Facebook posts. The results showed frequent occurrences of three of the dialogic principles. These three principles, dialogic loop, conservation of visitors and usefulness of information appeared in over 50% of total posts analyzed. The dialogic principle, generation of return visitors was the only principle to occur in less than 50% of the posts (29.3%). Only 2.1% of posts did not use any of the dialogic principles, with the mean falling at 2.29 principles used. Two statistically significant relationships were discussed between the market class and their likelihood to use the principles of dialogic communication within Facebook posts.
520 $a KEYWORDS: Facebook, Social Media, Dialogic Communication, Hospitality Industry, Tourism, Hotels, Accommodation Sector.
590 $a School code: 0050.
650 4 $a Speech Communication. $3 1017408
650 4 $a Recreation. $3 535376
650 4 $a Web Studies. $3 1026830
690 $a 0459
690 $a 0814
690 $a 0646
710 2 $a Clemson University. $b Communication Studies. $3 2094545
773 0 $t Masters Abstracts International $g 51-06(E).
790 $a 0050
791 $a M.A.
792 $a 2013
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1539416