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Helping client-facing professionals ...

McHugh, Judy B.

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Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer./
Author:	McHugh, Judy B.
Description:	265 p.
Notes:	Source: Dissertation Abstracts International, Volume: 70-08, Section: A, page: 2847.
Contained By:	Dissertation Abstracts International70-08A.
Subject:	Education, Adult and Continuing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3374193
ISBN:	9781109341065

Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer.
McHugh, Judy B.

Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer. - 265 p.

Source: Dissertation Abstracts International, Volume: 70-08, Section: A, page: 2847.

Thesis (Ed.D.)--University of Pennsylvania, 2009.

This qualitative study takes a case study approach to exploring knowledge transfer among client-facing professionals in professional services firms. The literature review focuses on knowledge, adult learning theory, knowledge transfer, organizational learning, and measurement processes. Data were collected through interviews, surveys, and focus groups with client-facing professionals and firm leaders. Findings include: (a) defined tacit knowledge sets for role success, (b) tacit knowledge transfer approaches, (c) hiring and on-boarding insights, (d) firm leadership and culture impacts, and (e) the importance of evaluating, measuring, and rewarding knowledge transfer. Implications for practice are the need for organizational consensus on key knowledge sets; on-boarding and development plans; self-directing, client-facing professionals; a structure that encourages knowledge transfer; leaders as role models; and measurement processes. The impact on theory and areas for future research are also discussed.

ISBN: 9781109341065Subjects--Topical Terms:

626632
Education, Adult and Continuing.

Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer.
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100 1 $a McHugh, Judy B. $3 1669785
245 1 0 $a Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer.
300 $a 265 p.
500 $a Source: Dissertation Abstracts International, Volume: 70-08, Section: A, page: 2847.
500 $a Adviser: Sharon Ravitch.
502 $a Thesis (Ed.D.)--University of Pennsylvania, 2009.
520 $a This qualitative study takes a case study approach to exploring knowledge transfer among client-facing professionals in professional services firms. The literature review focuses on knowledge, adult learning theory, knowledge transfer, organizational learning, and measurement processes. Data were collected through interviews, surveys, and focus groups with client-facing professionals and firm leaders. Findings include: (a) defined tacit knowledge sets for role success, (b) tacit knowledge transfer approaches, (c) hiring and on-boarding insights, (d) firm leadership and culture impacts, and (e) the importance of evaluating, measuring, and rewarding knowledge transfer. Implications for practice are the need for organizational consensus on key knowledge sets; on-boarding and development plans; self-directing, client-facing professionals; a structure that encourages knowledge transfer; leaders as role models; and measurement processes. The impact on theory and areas for future research are also discussed.
590 $a School code: 0175.
650 4 $a Education, Adult and Continuing. $3 626632
650 4 $a Education, Business. $3 1017515
690 $a 0516
690 $a 0688
710 2 $a University of Pennsylvania. $3 1017401
773 0 $t Dissertation Abstracts International $g 70-08A.
790 1 0 $a Ravitch, Sharon, $e advisor
790 $a 0175
791 $a Ed.D.
792 $a 2009
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3374193