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Secret service : = hidden systems th...

~

DiJulius, John R., (1964-.)

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Secret service : = hidden systems that deliver unforgettable customer service /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Secret service :/ John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
其他題名:	hidden systems that deliver unforgettable customer service /
作者:	DiJulius, John R.,
出版者:	New York :AMACOM, : c2003.,
面頁冊數:	xix, 172 p. :ill. ;23 cm.
附註:	Includes index.
內容註:	Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
標題:	Consumer satisfaction. -
ISBN:	0814471714 (pbk.) :

Secret service : = hidden systems that deliver unforgettable customer service /
DiJulius, John R.,1964-.

Secret service :hidden systems that deliver unforgettable customer service /John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. - New York :AMACOM,c2003. - xix, 172 p. :ill. ;23 cm.

Includes index.

Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.

ISBN: 0814471714 (pbk.) :US17.95

LCCN: 2002014953Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.5 / .D558 2003

Dewey Class. No.: 658.8/12

Secret service : = hidden systems that deliver unforgettable customer service /
LDR:01222pam a2200181 a 45 001 712710
005 20070411
008 070313s2003 nyua 001 0 eng
010 $a 2002014953
020 $a 0814471714 (pbk.) : $c US17.95
035 $a IB95T0803
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .D558 2003
082 0 0 $a 658.8/12 $2 21
100 $a DiJulius, John R., $d 1964-. $3 779901
245 1 0 $a Secret service : $b hidden systems that deliver unforgettable customer service / $c John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
260 $a New York : $c c2003. $b AMACOM,
300 $a xix, 172 p. : $b ill. ; $c 23 cm.
500 $a Includes index.
505 0 $a Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer loyalty. $3 717777
650 $a Customer services. $3 657636

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